I have taught digital transformation and helped companies with transformation projects for many years, The model I use is strongly built around two human aspects: customer needs and experiences, and organisational culture. We cannot build or redesign a company without focussing on whose needs are being met, and how the Read more
When ChatGPT was released, people wanted to find ways to control the quality of responses LLMs generated. We soon realised that changing the prompt changes the output. Prompt engineering was born and a multitude of tools, cheatsheets and masterclasses were launched to capitalise on most people’s lack of questioning skills. Read more
When faced with solving problems, leaders will increasingly turn to AI to look for inspiration, advice and support. Large language models such as ChatGPT and Claude provide an amazing sounding board for ideas and can generate useful suggestions that might trigger solutions. But how do we balance the role for Read more
You are called to the scene of a possible burglary. An empty gun cartridge lies on the floor next to the overturned wastepaper basket (which was full of torn documents). There has clearly been a struggle as the floor is scattered with objects on their side; a paperweight and a Read more
I have spent the last few months teaching and writing, and my book about Transformation Mindsets is almost ready for show time. It has been a labour of human love, capturing some of lessons from the almost thirty years of working with students, co-founding Hyper Island, moving to Singapore and Read more
Yesterday OCBC Learning Hub assembled a very diverse group of people from across Singapore and the region to discuss, not banking or finance but Play. This was the second in an occasional series called Red Yarn that draws connections and learnings from conversations about important topics. I was privileged to Read more
We’re almost at the end of January and I’ve already had a rewarding month delivering an updated Digital Marketing module at Nanyang Business School, launching my new Digital Business Transformation module for the MBA at NUS, exploring brand data for a large bank, and running an intensive 2-day team & Read more
I have spent most of the last couple of years shaking off the past (the bad vibes of Covid, lockdown and Hyper Island) and steering a course towards the future. This has involved huge amounts of reading (both fact and fiction), listening to new podcasts and long thoughtful walks, but Read more
I really enjoy being interviewed well about things I have done and decisions I have taken. This interview by Joe Escobedo dived into some of the design principles and challenges that I faced in my 26 years at Hyper Island and when working with companies and other universities. Some of Read more
I am currently working for a digital transformation client who are very focussed on what they are doing right now. This is perfectly appropriate given market conditions (challenging) and the genuine strength of their business (very good) but it comes with huge risks; what if customers switch to a competitor, Read more