Networks are a way of looking at many things: communication between people, links between web sites, ownership of companies, transportation and supply chain connections, marketing strategies and biological systems. There is a growing interest in Network Science, the study of networks, and at Hyper Island we have planned and accredited a course as part of… Read More Running a network study for an alumni group

Recently I have taken a great interest in the development of mind and how a constructionist view of learning might help people solve harder problems.  How we learn and how we facilitate learning appear to be key to designing effective learning experiences and in the last 20 years psychologists, neuroscientists and cognitive scientists seem to… Read More Hidden Spring: A Journey to the Source of Consciousness [book review]

I thoroughly enjoyed Shawn Callahan’s Putting Stories to Work in which he describes how to teach companies to use storytelling to improve leadership and support decision making,  I was led to the book by exploring how Amazon uses Narratives (stories) instead of presentations to support meetings and Callahan provides a rich set of examples of… Read More Business Storytelling and Jobs to be Done seem to have a lot in common

I’ve been working with a team of leaders at BNP Paribas in Singapore today as part of a Hyper Island Digital Leadership Masterclass together with my colleague Trechelle Ras.  It’s my first time back face-to-face after nearly 10 months and although we have used many of the ideas from “before Zoom”, we’ve also had a… Read More JTBD workshop tip: “Give your customer a gift”

At Hyper Island in Singapore we are on a mission to keep entertaining our learners as we move from face-to-face to online learning.  It would be so easy to let go of our learning by doing philosophy and become like everyone else; hours of webinars and perhaps a Q&A.  Instead we are doubling down on… Read More A Growth Hacking Game for Remote Delivery

Jobs to be done is a great tool for exploring customer centred innovation.  It asks us to switch from designing what we hope the customer will like, to uncovering, usually through interviews, what individual customers really need in their lives.  These motivations might allow us, for example, to look at the way we search for… Read More Post Covid19 thoughts: we may need to rethink JTBD

At Hyper Island we are obsessed with designing learning experiences that really engage participants in all our short and long courses.  For the past couple of years we have been experimenting with creating new formats and activities that can be used when our courses are offered online and, of course, the current Covid19 situation has… Read More Designing Immersive Learning Sessions for Remote Delivery

When we look at something in detail it’s often hard to understand what is really going on behind the scenes. This is particularly true when exploring complex ideas such as business transformation. I’m finding that pictures (rough sketches) help me start to make sense, and visualising networks of ideas take me further. We need to… Read More Exploring and visualising systems with Polinode

Jobs to be Done continues to play a part in almost every training engagement and piece of client work that I do.  The simplicity of the idea that we can find opportunities for (digital) innovation and transformation by focusing on the customer needs and motivations instead of trying to improve the product, remains attractive (and… Read More The Jobs to be Done Wheel of Progress