I have taught digital transformation and helped companies with transformation projects for many years, The model I use is strongly built around two human aspects: customer needs and experiences, and organisational culture. We cannot build or redesign a company without Read more…
When ChatGPT was released, people wanted to find ways to control the quality of responses LLMs generated. We soon realised that changing the prompt changes the output. Prompt engineering was born and a multitude of tools, cheatsheets and masterclasses were Read more…
When faced with solving problems, leaders will increasingly turn to AI to look for inspiration, advice and support. Large language models such as ChatGPT and Claude provide an amazing sounding board for ideas and can generate useful suggestions that might Read more…
You are called to the scene of a possible burglary. An empty gun cartridge lies on the floor next to the overturned wastepaper basket (which was full of torn documents). There has clearly been a struggle as the floor is Read more…
I have been asked many times to share course designs and I’m usually only too happy to do that. Of course every time I run a programme I update it (tailoring it to the specific audience and setting) but their Read more…
I have spent the last few months teaching and writing, and my book about Transformation Mindsets is almost ready for show time. It has been a labour of human love, capturing some of lessons from the almost thirty years of Read more…
Yesterday OCBC Learning Hub assembled a very diverse group of people from across Singapore and the region to discuss, not banking or finance but Play. This was the second in an occasional series called Red Yarn that draws connections and Read more…
The map may not be the territory but a map, model or picture of a problem, a situation or a system is a great way to start solving or understanding it, especially in groups. I am always on the lookout Read more…
We’re almost at the end of January and I’ve already had a rewarding month delivering an updated Digital Marketing module at Nanyang Business School, launching my new Digital Business Transformation module for the MBA at NUS, exploring brand data for Read more…
I have spent most of the last couple of years shaking off the past (the bad vibes of Covid, lockdown and Hyper Island) and steering a course towards the future. This has involved huge amounts of reading (both fact and Read more…